Poise Commerce Bank
How we protect you — and the habits that keep fraud at bay
We invest continuously in our systems: encryption, monitoring, and resilience. Security is also a partnership: the strongest bank controls in the world cannot stop a customer from handing a one-time passcode to a criminal who has engineered trust. The pages below set out the technical measures we use, the behaviours we expect, and what to do the moment you suspect a problem.
Technology and process
We use industry-standard transport security for sessions between your device and our services. We monitor for unusual login and payment patterns and may block or place additional checks on activity that is out of line with your profile, including step-up authentication when the risk score rises.
For payments to a third party’s account number, we have implemented a strong customer authentication path that includes a one-time code to your registered email, so a stolen device alone is not always enough to complete a new payee transfer.
You can take action, too
Use unique and strong passwords for your email and banking, and do not reuse them. Turn on two-factor authentication where we offer it. Be sceptical of urgency: we will not cold-call to move money to a “safe account” — that is always a fraud pattern. If you are unsure, end the call and call us on the public number. Keep your software updated and avoid banking on public WiFi without a VPN for sensitive work.
If something looks wrong
If you see a payment you do not recognise, a login from an unknown place, or you think someone has your details, contact us immediately. We can block cards, reset credentials, and guide you on reporting to Action Fraud in the UK where that is appropriate. Quick reporting materially improves the chance of recovery, though it is never guaranteed.
